Managing Emotional Conflict in the Workplace Online Courses in South Africa
2KO South Africa offers online courses in handling emotions an emotional conflict in the workplace, available world-wide 24x7 over the Internet. Online development in managing emotions courses are available through 2KO Africa, and students in Johannesburg, Cape Town and Durban are able to enrol today. In fact we make our courses available all over South Africa and beyond our borders. The only requirement for these courses is a computer with internet connection. 2KO Africa runs instructor-led computer classes in 18 countries around the continent, as well as delivering internationally accredited online IT courses.
The workplace brings together people of different backgrounds, personalities and formative experiences. People are emotional beings and this fact, coupled with the stresses of trying to perform duties to the best of their abilities and achieve a common goal, may result in conflicts on many levels.
Knowing how to deal with emotions is crucial for keeping life in your company smooth and harmonious. This course provides valuable insights into how to understand and manage emotions in the workplace. This in turn will lead to a happier workforce and a better functioning company.
To identify and manage your emotions
To gain an overview of how emotions work
To identify and manage incoherent emotional reactions
To manage your anger positively
To develop your capacity for self-control
The five modules in this course are:
Impact of emotions in the workplace - learn to use emotions to improve your relationship with others and resolve conflict
Developing your emotional conscience - identify the six basic emotions, recognise the role of emotions and their usefulness
Understanding emotional dysfunction - improve your understanding of your own and others' incoherent emotional reactions
Understanding and expressing your anger positively - learn to identify and express your anger appropriately and deal with anger in others
Controlling your emotions - learn practical tools for self-control