Managing Emotional Conflict in Workplace Online

Managing Emotional Conflict in the Workplace Online Courses in South Africa


2KO South Africa offers online courses in handling emotions an emotional conflict in the workplace, available world-wide 24x7 over the Internet. Online development in managing emotions courses are available through 2KO Africa, and students in Johannesburg, Cape Town and Durban are able to enrol today. In fact we make our courses available all over South Africa and beyond our borders. The only requirement for these courses is a computer with internet connection. 2KO Africa conducts IT training and certification, as well as offering a large catalogue of online computer courses.


Course Description

The workplace brings together people of different backgrounds, personalities and formative experiences. People are emotional beings and this fact, coupled with the stresses of trying to perform duties to the best of their abilities and achieve a common goal, may result in conflicts on many levels.

Knowing how to deal with emotions is crucial for keeping life in your company smooth and harmonious. This course provides valuable insights into how to understand and manage emotions in the workplace. This in turn will lead to a happier workforce and a better functioning company.


Course Objectives

To identify and manage your emotions

To gain an overview of how emotions work

To identify and manage incoherent emotional reactions

To manage your anger positively

To develop your capacity for self-control


Course Duration

2.5 hours


Course Content

The five modules in this course are:

Impact of emotions in the workplace - learn to use emotions to improve your relationship with others and resolve conflict

Developing your emotional conscience - identify the six basic emotions, recognise the role of emotions and their usefulness

Understanding emotional dysfunction - improve your understanding of your own and others' incoherent emotional reactions

Understanding and expressing your anger positively - learn to identify and express your anger appropriately and deal with anger in others

Controlling your emotions - learn practical tools for self-control