ITIL Service Operation Online Course

ITIL Service Operation Online Courses in South Africa

 

2KO South Africa offers online ITIL Service Operation courses in  South Africa. We also offer full time ITIL courses in Cape Town for groups of four or more delegates. This entry level courses offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL service operation. The course will cover Operation Principles and Operation Process as well as Service Operation activities. The course will cover management level concepts and core information of the activities and techniques with in service operations. 2KO Africa is a network of companies that offers a substantial series of computer courses across the entire African region, and is a leading provider of internationally recognised online IT training, online, IT training from the comfort of home or work.

 

ITIL Service Operation Course
 

Module 1: Service Operation Introduction

 1.1 Introduction

 1.2 Syllabus Exam Overview And Testing Tips

 1.3 Service Operation Introduction Part 1

 1.4 Service Operation Introduction Part 2

 1.5 Service Operation Introduction Part 3

 1.6 Service Operation Introduction Part 4

 1.7 Service Operation Introduction Part 5

 

Module 2: Service Management As a Practice

 2.1 Service Management As A Practice Part 1

 2.2 Service Management As A Practice Part 2

 2.3 Service Management As A Practice Part 3

 

Module 3: Service Operation Principles

 3.1 Service Operation Principles Part 1

 3.2 Service Operation Principles Part 2

 3.3 Service Operation Principles Part 3

 3.4 Service Operation Principles Part 4

 

Module 4: Service Operation Process

 4.1 Service Operation Process Part 1

 4.2 Service Operation Process Part 2

 4.3 Service Operation Process Part 3

 4.4 Incident Management Part 1

 4.5 Incident Management Part 2

 4.6 Problem Management

 4.7 Request Fulfillment

 4.8 Access Management

 

Module 5: Common Service Operation Activities

 5.1 Common Service Operation Activities Part 1

 5.2 Common Service Operation Activities Part 2

 5.3 Common Service Operation Activities Part 3

 5.4 Common Service Operation Activities Part 4

 

Module 6: Organizing For Service Operation

 6.1 Organizing For Service Operation Part 1

 6.2 Organizing For Service Operation Part 2

 6.3 Organizing For Service Operation Part 3

 6.4 Roles Part 1

 6.5 Roles Part 2

 

Module 7: Technology Consideations

 7.1 Technology Considerations

 

Module 8: Service Operation

 8.1 Implementation Of Service Operation

 8.2 Challenges, Risks, And Critical Success Factors

 8.3 Conclusion