South Africa offers online Personal Assistant courses as part of our series of online self-improvement training courses, available world-wide 24x7 over the Internet.
Online Personal Assistant courses are available through 2KO
Africa; and students in Johannesburg, Cape Town and Durban are able to enrol today. In fact we make our courses available all over South
Africa and beyond our borders. The only requirement for these courses is a computer with internet connection. 2KO Africa runs accredited computer courses in various African territories, and also supplies authorised online computer training.
are not always face-to-face when communicating with your customer.
Often the first point of contact is the telephone. This course is
designed for all professionals who have to manage phone
conversations, such as sales associates, accounts departments,
after-sales service operators, technicians, secretaries and
assistants. You will focus on improving your image on the telephone
in order to ensure that you create a favourable impression of your
improve your telephone communication and become more comfortable
in professional phone calls
be an effective sales liaison between a company and its
two modules in this course are:
keys to communicating by telephone
– master the basics of building a relationship over the phone and
demonstrate your professionalism
Providing sales support by telephone
– learn how to respond effectively to customer requests on the phone
calmly and professionally in order to transmit a positive image of