Further Education and Training Certificate Information Technology

Further Education and Training Certificate Information Technology

Qualification ID:  78964
Includes: Network+, Server+, Cloud+ and CompTIA A+
Duration: 1 Year
Level:  Level 4
Unit Standards:  163
To Be Completed: Online training, Online Exams, Work-based experience (to be arranged by client) and Portfolio of evidence.
Additional fee:  Printing and posting of Portfolio of evidence document

Purpose of Programme

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

Target Group

Systems Support professional in Information Technology and related fields

Unit standard

114636- Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment

14913- Explain the principles of computer networks 

14927- Apply problem solving strategies

10313- Comply with service levels as set out in a Contact Centre Operation

14908- Demonstrate an understanding of testing IT systems against given specifications 

14926- Describe information systems departments in business organisations 

14921- Describe the types of computer systems and associated hardware configurations

14917- Explain computer architecture concepts 

14944- Explain how data is stored on computers

252210- Handle a range of customer complaints

14963- Investigate the use of computer technology in an organization

14920- Participate in groups and/or teams to recommend solutions to problems

14919- Resolve computer user`s problems

14938- Resolve technical computer problems

119472- Accommodate audience and context needs in oral/signed communication

119457- Interpret and use information from texts

119467- Use language and communication in occupational learning programmes 

119465- Write/present/sign texts for a range of communicative contexts

12154- Apply comprehension skills to engage oral texts in a business environment

9015- Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems

119462- Engage in sustained oral/signed communication and evaluate spoken/signed texts

119469- Read/view, analyse and respond to a variety of texts

9016- Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

7468- Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues

119459- Write/present/sign for a wide range of contexts 

14928- Demonstrate knowledge of basic concepts of telecommunications

14947- Describe data communications

14932- Describe Synchronous/ Asynchronous Communication with computers

14937- Apply the principles of supporting users of local area networks

14939- Assemble a personal computer or handheld computer and peripherals from modules

14942- Demonstrate an understanding of computer network communication

14934- Demonstrate an understanding of hardware components for personal computers or handheld computers

14922- Demonstrate knowledge of the principles of electronic logic for computing 

14952- Describe and install a facsimile machine 

14941- Describe and install colour copiers/printers 

14945- Describe and install computer printers 

14948- Describe and install high-volume photocopier machines

14946- Describe and install photocopier machines 

14936- Describe and install scanning systems 

14929- Describe computer cabling

14953- Install a local area network 

14950- Install a personal computer or handheld computer and peripherals 

14931- Install networked computer application software 

14943- Install system software and application software for a personal computer or hand-held computer

14940- Repair a personal computer or hand-held computer to module level

14935- Repair peripherals for a personal computer or handheld computer to module level 

Exit Level Outcomes

  • With IT staff and users of information systems
  • By demonstrating different types of computer systems & technology
  • Demonstrating an understanding of problem solving techniques and how to apply them in a technical environment
  • An understanding of Computer Technology Principle
  • The use of material and equipment safely for technical purposes
  • Work effectively in a support team
  • Carry out, under supervision a small task demonstrating knowledge of techniques and skills needed in certain areas

Recognition of Prior Learning

It is assumed that the learner is competent in skills gained at the further education and training band, with exposure to computing as an advantage, but not a requirement. A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 3.

Further learning assumed is the ability to use a personal computer competently, and competence in the unit standard, "Participate in formal meetings", NQF Level 2 (ID 14911).

Many of the competencies used in the Information Technology profession has traditionally been acquired through short courses and on-the-job training, which did not provide formal recognition of the knowledge and skills acquired. These competencies are still today viewed by most industries as invaluable, with the sad reality that there is no formal recognition. The nature of the Information Technology field means that competence is developed experientially, therefore the assessment processes should recognise experience versus theoretical knowledge. Recognition of prior learning will now allow people with these valuable competencies to be assessed and recognised formally.

CompTIA A+ 220-801

PC Hardware

  • Configure and apply BIOS settings
  • Differentiate between motherboard components, their purposes and properties
  • Compare and contrast RAM types and features
  • Install and configure expansion cards
  • Install and configure storage devices and use appropriate media
  • Differentiate among various CPU types and features and select the appropriate cooling method
  • Compare and contrast various connection interfaces and explain their purpose
  • Install an appropriate power supply based on a given scenario
  • Evaluate and select appropriate components for a custom configuration
  • Given a scenario, evaluate types and features of display devices
  • Identify connector types and associated cables
  • Install and configure various peripheral devices



  • Install and configure laptop hardware and components
  • Compare and contrast the components within the display of a laptop
  • Compare and contrast laptop features



  • Explain the differences between the various printer types and summarize the associated imaging process
  • Given a scenario, install, and configure printer
  • Given a scenario, perform printer maintenance



  • Identify types of network cables and connectors
  • Categorize characteristics of connectors and cabling
  • Explain properties and characteristics of TCP/IP
  • Explain common TCP and UDP ports, protocols, and their purpose
  • Compare and contrast wireless networking standards and encryption types
  • Install, configure, and deploy a SOHO wireless/wired router using appropriate settings
  • Compare and contrast Internet connection types and features
  • Identify various types of networks
  • Compare and contrast network devices, their functions, and features
  • Given a scenario, use appropriate networking tools


Operational Procedures

  • Given a scenario, use appropriate safety procedures
  • Explain environmental impacts and the purpose of environmental controls
  • Given a scenario, demonstrate proper communication and professionalism Explain the fundamentals of dealing with prohibited content/activity

CompTIA A+ 220-801

Operating Systems

  • Compare and contrast the features and requirements of various Microsoft Operating Systems
  • Given a scenario, install, and configure the operating system using the most appropriate method
  • Given a scenario, use appropriate command line tools
  • Given a scenario, use appropriate operating system features and tools
  • Given a scenario, use Control Panel utilities (the items are organized by “classic view/large icons” in Windows)
  • Setup and configure Windows networking on a client/desktop
  • Perform preventive maintenance procedures using appropriate tools
  • Explain the differences among basic OS security settings
  • Explain the basics of client-side virtualization


Mobile Devices

  • Explain the basic features of mobile operating systems
  • Establish basic network connectivity and configure email
  • Compare and contrast methods for securing mobile devices
  • Compare and contrast hardware differences in regards To tablets and laptops 



  • Given a scenario, explain the troubleshooting theory
  • Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools
  • Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools
  • Given a scenario, troubleshoot common video and display issues
  • Given a scenario, troubleshoot wired and wireless networks with appropriate tools
  • Given a scenario, troubleshoot operating system problems with appropriate tools
  • Given a scenario, troubleshoot common security issues with appropriate tools and best practices
  • Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures.
  • Given a scenario, troubleshoot printers with appropriate Tools



  • Apply and use common prevention methods
  • Compare and contrast common security threats
  • Implement security best practices to secure a workstation
  • Given a scenario, use the appropriate data destruction/disposal method
  • Given a scenario, secure a SOHO wireless network

CompTIA Network+

1.0 Network architecture

  • Explain the functions and applications of various network devices
  • Compare and contrast the use of networking services and applications
  • Install and configure the following networking services/applications
  • Explain the characteristics and benefits of various WAN technologies
  • Install and properly terminate various cable types and connectors using appropriate tools
  • Differentiate between common network topologies
  • Differentiate between network infrastructure implementations
  • Given a scenario, implement and configure the appropriate addressing schema
  • Explain the basics of routing concepts and protocols
  • Identify the basics elements of unified communication technologies
  • Compare and contrast technologies that support cloud and virtualization
  • Given a set of requirements, implement a basic network


2.0 Network operations

  • Given a scenario, use appropriate monitoring tools
  • Given a scenario, analyze metrics and reports from monitoring and tracking performance tools
  • Given a scenario, use appropriate resources
  • to support configuration management
  • Explain the importance of implementing network segmentation
  • Given a scenario, install and apply patches and updates
  • Given a scenario, configure a switch using proper features
  • Install and configure wireless LAN infrastructure and implement the appropriate technologies in support of wireless capable devices


3.0 Network security

  • Compare and contrast risk related concepts
  • Compare and contrast common network vulnerabilities and threats
  • Given a scenario, implement network hardening techniques
  • Compare and contrast physical security controls
  • Given a scenario, install and configure a basic firewall
  • Explain the purpose of various network access control models
  • Summarize basic forensic concepts


4.0 Troubleshooting

  • Given a scenario, implement the following network troubleshooting methodology
  • Given a scenario, analyze and interpret the output of troubleshooting tools
  • Given a scenario, troubleshoot and resolve common wireless issues
  • Given a scenario, troubleshoot and resolve common copper cable issues
  • Given a scenario, troubleshoot and resolve common fiber cable issues
  • Given a scenario, troubleshoot and resolve common network issues
  • Given a scenario, troubleshoot and resolve common security issues
  • Given a scenario, troubleshoot and resolve common WAN issues


5.0 Industry standards, practices, and network theory

  • Analyze a scenario and determine the corresponding OSI layer
  • Explain the basics of network theory and concepts
  • Given a scenario, deploy the appropriate wireless standard
  • Given a scenario, deploy the appropriate wired connectivity standard
  • Given a scenario, implement the appropriate policies or procedures
  • Given a scenario, install and configure equipment in the appropriate location using best practices
  • Explain the basics of change management procedures
  • Compare and contrast the following ports and protocols
  • Given a scenario, configure and apply the appropriate ports and protocols